Knowledgebase - How To Unlock Blackberry Z10 Q10 Instructions

    How To Unlock Blackberry Z10 Q10 Instructions


    After you ordered your Blackberry Q10 unlock code from UnlockCodeUSA, you should received your unlock code via your email (check spam folder). Once you see the email with your unlock code. You need to follow these instructions carefully. UnlockCodeUSA offer this "lifetime"* unlocking solution for your Blackberry Q10.

    Important note and you need to understand and follow it correctly or your Q10 may be hardlocked. There is no solution for hardlocked Q10 at current time.

    1. If you are receiving a "Code Error" message, DO NOT WORRY! check our "Troubleshooting" section on how to proceed.

    2.DO NOT use all of the attempts to enter the Unlock Code, otherwise your phone will be hardlocked (MEP 0), Contact us first if you have less than 5 tries left to enter the Unlock Code (5 Left).

    3. Video proof will be required if the code does not work, it's a good idea to videotape while you entering the code so we can help you troubleshoot when you encounter a problem. You may also receive a discount when you provide us a video of you successfully unlocking your Q10.

    Instruction on How to Unlock Blackberry Q10
    1. Insert a non accepted sim card and power on your Blackberry Q10.
    2. Go to Settings > Security > Privacy > Sim Card.
    3. Press "Unlock Network".

    4. Enter the 16 or 8 digits code and hit OK.

    5. Phones is now Unlocked!

    Troubleshooting for Blackberry Q10
    Questions: You provided me multiple unlock code, which unlock code should I use?
    Answer: For 95% of the networks, you should use the 16 digits code first. If the 16 digits code is wrong, then process with the 8 digits code.  For Canadian Networks, you should use the 8 digits code first. If the 8 digits code is wrong, then process with the 16 digits code. Pay attention that your Q10 may have Service Provider locked. If your Q10 have Service Provider lock, you need an Service Provider Code also known as MEP4 code. Contact us if you need MEP4 code.

    Question: What do I do when I receive a "Code Error" Message?
    Answer: You should receive two codes from us. One 16 digits and one 8 digits code. If you received only one 16 digits code, use the first 8 digits of the 16 digit code. Caution! if you have less than 5 attempts left contact us  

    Question:  What do I do when my Phone displays "MEP 0" or "0 Left"?
    Answer: This means your phone is hardlocked and there is no more attempts to Unlock your device. At this point there are no alternatives to unlock this device.

    Question:  I can make Calls and Text but I'm not getting Internet Service.
    Answer: You will need to adjust and change your APN settings. The APN settings vary depending on the Service Provider you want to use. Contact your Service Provider and they will assist you to adjust to the correct APN setting. There is no separate unlock for data or internet. If you can call or text, your phone's network is fully unlocked.

    Question: Why I cannot use my Blackberry Message or other blackberry services?
    Answer: Blackberry devices need a special "Blackberry Data Plan" which you can get from your service provider.

    Question: My Phone is asking for the "PUK" or "Security Pin" or "Password"
    Answer: If your phone is asking for one of the above code, you have a personal password on your sim card or your phone have security password on the phone. This is NOT the Network Lock which we provide for you. You can contact your service provider for this. Once you bypass this security screen, you can use the Network Unlock Code you ordered from us.

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